The Instructor of a Collaboration Session can send and receive private messages from the users during the Collaboration Session. Users can send private messages to each other if the Instructor enables this tool in the Session Controls. Private messages are not recorded or archived.
Note: Only users who have an Active role can send Private Messages. See the User Rolestopic for more information on roles.

Follow the steps below to access the Private Message pop-up window.
Step 1 Open a Virtual Classroom or Chat session.
Step 2 Select a user’s name and click Private Message.
To send a Private Message, enter the message in the text box and click Send.