The browser may time out due to inactivity, when an Archive or Export package is being created. It is not necessary for the user to start the process all over again (a particular hassle with low bandwidth connections), as the package may be recovered.
To recover a completed Archive or Export package for a user, follow these steps:
Step 1 Obtain the session key from the user. The session key appears in the error message when the browser times out. The user is informed that this key is required to retrieve the package.
Step 2 Open the following directory:
UNIX:
/blackboard/docs/vi/bb_bb60/sessions/SESSION_ID/
Windows:
\blackboard\docs\vi\bb_bb60\sessions\SESSION_ID\
Where bb_bb60 is the virtual installation that the user was logged into and SESSION_ID is the session key supplied by the user.
The package and the log are in the directory.
Step 3 Open the log to verify that the package was created successfully.
Step 4 Retrieve the package and give it to the user in an appropriate manner, for example, place it on an FTP site for the user to download.